Fourthly, SINCERITY “5S” , which means “SMILE, SPEED, SINCERITY, SMART and STUDY”. The concept of “5S” is the most representative innovation of service culture, which is not only humanized with the characteristics of The Times, but also has considerable operability.
Smile: A moderate smile. Salesman to customers have considerate heart, it is possible to send a real smile. Smile can reflect the gratitude of the heart and mind of tolerance, smile can show cheerful, healthy and considerate.
Speed: refers to “quick action”, it has two meanings: one is the physical speed, that is, work as fast as possible, do not let the customer wait; The second is the speed of the demonstration, the salesman sincere action and considerate heart will cause customer satisfaction, so that they do not feel that the waiting time is too long, to rapid action performance vitality, do not let customers wait is an important measure of service quality.
Sincerity: If the salesman is sincere for customer service, customers will be able to understand. To work in a sincere and not hypocritical attitude, is an important basic attitude of the salesman and the basic principle of doing things.
Smart: clever, neat, neat. To receive customers in a clean and neat way, to dexterous, agile, elegant action to package goods, with flexible and ingenious working attitude to gain customer trust.
Studay: Always learn and master commodity knowledge, study customer psychology and reception and coping skills. Weekdays more efforts to study customers’ buying psychology, sales and service skills, learn more professional knowledge of goods, will not only be in the reception of customers on the level to improve, but also will have better results.
We are in business, of course, first and foremost to make a profit, but not just to make money, and it can’t be mercenary. Profit is payment for good service. The pursuit of profit process, that is, through dedication sincere service and excellent products, so that customers are satisfied, willing to return. We are not eager for quick success.